1.  Payments:

A deposit of £150.00 per person secures the booking with payment of balance due 6 weeks before departure. If payment is not received by this date you will be contacted to establish if you still wish to proceed with your tour.

 

Methods of payment:

• Debit or Credit Card (no American Express or Diners)
• Bank Transfer
• Cash

All eligible prepayments are held in a special trust account until the tour is completed.

 

2. Cancellation / Alterations by you:

If you wish to cancel you must notify us as soon as possible and confirm by email or in writing by recorded delivery. Depending upon the date your cancellation is received the following amounts will be retained;

 

More than 41 days before start: a loss of the deposit

41-28 days before start: 40%

27-14 days before start: 60%

13-8 days before start: 80%

7-0 days before start: 100%

 

A charge of £25.00 per person will apply should you wish to change your tour to an alternative trip.  This can only be accommodated up to 8 weeks prior to your original tour start date and is dependent on the alternative tour availability.

Alterations after this date will be treated as cancellations and re-bookings.

 

3. Cancellation / Alteration by the Company.

We reserve the right to cancel an activity but will not do so less than 8 weeks prior to tour departure except under Item 6 below (Liability) or if you fail to pay the final balance. All tours are subject to a minimum group size which, unless otherwise indicated, is 6 persons. With the exception of situations listed under Item 6 below, if we cancel or make a major alteration to your trip we will inform you promptly and offer

 

(a) a free transfer to an equivalent or superior trip, or

(b) a free transfer to a substitute trip of lower price plus a cash adjustment, or

(c) a full refund of any money prepaid.

 

It is a client decision to make any non-refundable travel arrangements prior to final tour  confirmation however, in the event the selected tour cannot proceed for any reason, we will guarantee an alternative tour will be offered within the same price range.  This may be self-guided tour if a guided tour is not available.

 

4. Safety:

Activities in the outdoors are potentially hazardous by their nature and individual participants must accept a certain element of risk. Tour Leaders are carefully vetted and are qualified for the activities they control. In the interests of safety you must agree to abide by their decisions and as we have no control over weather conditions, reserve their right to alter routes accordingly. You MUST advise the Leader if you suffer from any medical condition or are taking any medication which may affect your ability to undertake the activity chosen. People whose fitness or ability is clearly at variance with that required for the grade of trip, may be asked to make alternative arrangements (at their own expense) in order to allow the programme to proceed as planned. Individuals who are under the influence of alcohol or drugs will not be allowed to participate in activities. In addition, where behaviour becomes unacceptable through alcohol or drugs or for any other reason, adversely affecting the ambience of the group, individuals can be asked to make alternative arrangements, or leave the trip at their own expense. Incidents involving participants during the course of the activities resulting in injury should be reported to the Tour Leader, recorded at the time on an Accident Form, and signed by the injured person or their representative, and a witness.

 

All Tour Leaders hold the appropriate recognised qualification to match the tours they manage and hold a current First Aid Certificate. Our leaders have an enviable reputation for their professionalism, friendliness and fun, sympathetic approach to leadership, knowledge of Scotland and empathy with the outdoors.

 

5. Feedback, Comments and Complaints:

Feedback questionnaires have been well received over the years as a means of maintaining high quality standards and improving tour activities.  In the unlikely event of having a concern or complaint during your trip please make your views known immediately to the Tour Leader, who will act appropriately to resolve the situation immediately. Failure to do so may compound the situation.  Should it not be possible to resolve your problem immediately, you may contact the Polmont Office on completion of the tour giving full details. Delay in so doing may lead to an inability to substantiate your complaint.

 

6. Liability 

We will not be liable for any loss, damage or expense resulting from force majeure or any unforeseen circumstance out-with the control of the company. We will only be liable for loss or damage caused by the proven negligence or default of the company, its suppliers, agents or employees, in performing their obligations under this agreement.

 

7. Data Protection

Bookings on some holidays may involve registration of clients’ details on a third party website or booking system, e.g. hostel accommodation / overnight ferry bookings.  At no other time will client details be passed on to anyone else without your specific permission.

 

8. Vehicle Transfers

The appropriate insurance cover will be provided by the company for all mini-bus transportation utilised during your tour

 

9. Holiday Insurance Cover

We strongly recommend that you should have holiday cancellation and travel insurance.

 

10. Disclaimer

We believe the details contained on the website to be correct at time of publication. All arrangements made on behalf of clients are made in good faith however we reserve the right to alter the information, prices and itineraries on the website subject to market conditions.