EasyWays Update: Coronavirus
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12th June 2020

COVID-19 Updates

COVID-19 UPDATE – 12th June 2020

The latest advice issued by Tourism Secretary Fergus Ewing to support Scotland’s vital tourism industry is that a Scottish Recovery Tourism Taskforce will assist with the ongoing reset of the sector with a provisional date of 15th July identified for when tourism businesses may be able to resume operations.

This date is dependent on public health advice and progression to Phase 3 of the Scottish Government Lockdown Route Map however this is encouraging news that it may be possible to operate tours later this year despite the fact that all tours booked up to 15th July cannot proceed.

We thank you for your continued understanding of the situation and confirm that anyone who has a scheduled booking with EasyWays will be contacted no later than 4 weeks before the walk start date to discuss all available options at that time.

COVID-19 UPDATE – 20th May 2020

The position taken by the Scottish Government means that we in Scotland are still in a state of lockdown with regards to COVID-19.

This has meant that all June tours are now cancelled with July now under review subject to the next planned official announcement on Thursday 28th May.

To date almost 85% of cancelled tours have decided to rebook, either later this year in September / October or postpose until 2021.

It seems likely that July will also fall into cancellation therefore it is imperative for those clients wishing to rebook confirm alternative dates as soon as possible in order to secure accommodation as this will be in great demand when things eventually return to normal.

If you do not contact EasyWays before the 1st July we will contact you by email with your booking options of reschedule or complete cancellation.

In the meantime we ask for your patience and understanding in the belief that EasyWays is committed to providing you the best of service in these difficult times.

VisitScotland has released a short video of encouragement reflecting the mood of the moment and we would like to share this with you here – VisitScotlandMay2020

 

COVID-19 UPDATE – 17th April 2020

Existing Bookings

In light of yesterday’s UK Government decision to extend lockdown for a further three weeks, until 7th May, it is now time to look towards bookings commencing the month of June.

Due to the present Government restrictions, all tours until the end of May had already been placed in a position of cancellation.  All who booked in this period will have been contacted with the alternative of a reschedule or cancellation.

At time of writing it seems we are beginning to see the signs of a decline in infections.  The hope is that come early May sufficient progress will have made in this direction to warrant the start of a return to normality.

We have therefore made a judgement to delay a decision on June bookings until the 7th May to assess the situation.

Payments and Terms

In the meantime, EasyWays is deferring balance payments that would normally fall due for tours in this period.

In the event that lockdown continues into June, or restrictions prevent your walking tour, the options listed above will apply.  You will either reschedule at a cost of £50.00 per person to a later date, until 31st October 2021, or cancel with loss of deposit.  Full EasyWays Booking Terms and Conditions here

Note :- If cancellation is necessary, you will be provided an EasyWays confirmation letter in respect of payments lost, for use with travel insurance claims.

 

EasyWays Coronavirus Update – 23rd March 2020

In response to the UK Government’s decision to support small businesses with staff costs, EasyWays has decided to reduce our Tour Re-schedule Admin Fee from £75.00 to £50.00 per person for anyone who has a booking in place up to and including 31st May 2020.

We value our relationship with our walking community and whereas we have business overheads to service during this difficult period, the government assistance is of great benefit and allows us to pass the saving back to our walkers.

It is vitally important that we all work together to ensure the flow of business to everyone involved in the arrangement of these tours, not only here in the EasyWays Polmont Office, but to those who service the routes with accommodation and baggage handling services.

Feel free to contact EasyWays if you require any further clarification of this statement.

 

EasyWays Update: Coronavirus – 19th March 2020

It seems that every day we hear of new restrictions being introduced as a result of the escalating Coronavirus situation with subsequent consequences that affect us all.

The national news in all our countries is our source of the latest information on the virus and we are all subject to the rulings of the UK Foreign & Commonwealth Office (FCO), World Health Organisation (WHO) and ABTA.

EasyWays has walkers travelling to Scotland from all over the world in the coming months and it is almost inevitable that travel plans will be affected no matter the country of origin.

While hoping your tour will go ahead I fully appreciate you require information on where you stand in respect of a potential cancellation and therefore to further qualify the position the status of our 2020 bookings fall into the following two categories.

1 – those who have paid a deposit but not yet paid the balance of their booking

EasyWays advises that this category of booking remains at a retained deposit stage and in return the costs of a reschedule including the administrative work involved will be borne by the company.

2 – those who have paid in full, both deposit and balance

The retention of both deposit and balance against an agreed rescheduled tour date or, if for any reason this is not possible during the ongoing situation,  a credit for the full amount held until an agreeable date is found.

Alternatively a reimburstment of tour cost subject to our Terms and Conditions Cancellation Policy as stated on the EasyWays website;

You should have arranged Travel Insurance on your tour and any cancellation caused by official notice by the UK or your own government  (at any time) should allow you to make a valid claim for loss.

Our position is wholly sympathetic to finding a solution to all bookings and with your cooperation our priority is to establish a suitable reschedule date for any booking cancelled as this option carries the least financial implications on everyone. The walking season gathers momentum next month and so far we have had no issues with our accommodation providers.

EasyWays is a small, specialist company that is well run and financially sound.  We will be faced with the same challenges as every other company over the forthcoming months both within and out-with the tourism industry. A large number of providers work together to make your walking tour a success and we ask for your understanding in these difficult times.

Normality will return at some point and I can 100% assure you the name of EasyWays will be around providing our well established quality of service in the years to come.

 

Coronavirus COVID-19 – 12th March 2020

The developing situation with COVID-19 and the impact the Coronavirus is having throughout the world is of real concern.  EasyWays would therefore like to update clients, both those who have already booked a walk for 2020 and those contemplating making a booking of our latest position.

All walking routes are being closely monitored and any bookings relevant to that route will be advised immediately should any restrictions or quarantine be introduced.

Similarly should enforced travel restrictions incur difficulties in the ability to commence your tour on your prescribed start date please contact EasyWays immediately in order to re-schedule without loss of deposit or administration charge.

Everyone in Scotland involved in the business of walking is aware of the need to work together through this difficult time in order to make 2020 as normal a year as possible.

This is a unique situation on a scale never faced by the industry before and I assure you EasyWays will work on your behalf to ensure your tour goes ahead as planned or at a revised date of your choosing.